Help
Find answers to your questions in our FAQ or contact us directly for personalized assistance.
FAQ
Features
What is Online Trading?
Online trading involves buying and selling financial assets through an online platform. These platforms provide access to various financial instruments like stocks, forex, commodities, and cryptocurrencies.
How Can I Start Trading?
To start trading, follow these steps:
- Create an Account: Register on our platform and complete the verification process to gain full access to features.
- Fund Your Account: Deposit funds into your trading account using a convenient payment method available on the platform.
- Select Cryptocurrency: Explore the variety of cryptocurrencies available for trading and choose those that align with your trading goals.
- Start Trading: Execute trades on our platform, utilizing its functionality for convenient and fast asset management.
- Monitor Your Results: Track your trading activity and manage your portfolio using the platform’s features to control and enhance your performance.
What Are the Risks of Online Trading?
Online trading involves risks, including the potential loss of your investment. Market volatility, lack of knowledge, and trading on leverage can increase these risks.
What Types of Assets Can I Trade?
We combine lightning-fast execution, transparent pricing, and access to 800+ You can trade various assets, including stocks, forex, commodities, cryptocurrencies, indices, and ETFs.global assets.
Account
How do I open an account?
You can open an account by completing the registration process on our website, which involves providing your personal and financial information.
Can I have more than one account?
Yes, you can have more than one account on our platform. We allow multiple accounts for different purposes, such as personal trading and business trading. However, please check our specific policies regarding multiple accounts.
What documents do I need to provide to open an account?
To open an account, you need to provide proof of identity, such as a passport or government-issued ID. Additional documents may be required depending on your country of residence or regulatory requirements.
How do I close my account?
To close your account, please contact our customer support team through the platform or our website. They will guide you through the account closure process and ensure that all necessary steps are completed. Make sure to withdraw any remaining funds before closing your account.
Deposit and Withdrawal
What deposit methods are available?
You can make a deposit using Sepa online banking, Visa, Master Card, Maestro bank cards, and cryptocurrencies using Binance, MooPay, and Coinbase wallets.
What withdrawal methods are available?
Withdrawal methods available include bank transfers, credit/debit cards, and various e-wallets. The availability of specific methods may vary depending on your region and account type.
How long does it take for deposits to be credited to my account?
Deposits are typically credited to your account immediately, but it may take up to 24 hours depending on the method used.
How long does it take to process a withdrawal?
Withdrawals are typically processed within 1 to 3 business days, depending on the method used and any additional security checks that may be required.
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